Privacy Policy

1. Introduction

FoodSaver ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.

By using the FoodSaver platform, you consent to the data practices described in this policy. If you do not agree with the practices described, please do not use our Platform.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Account Information: Name, email address, password, phone number
• Business Information: Business name, company registration number, address, business documents
• Payment Information: Payment card details (processed securely through Stripe, not stored by us)
• Location Information: Postcode and address for delivery/collection
• Order Information: Purchase history, preferences, and order details

2.2 Automatically Collected Information

We automatically collect certain information when you use the Platform:

• Device information (IP address, browser type, device type)
• Usage data (pages visited, time spent, clicks)
• Cookies and similar tracking technologies
• Location data (with your permission)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Platform
• Process transactions and send related information
• Verify business accounts and conduct identity checks
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends and usage
• Detect, prevent, and address technical issues and fraud
• Personalize your experience on the Platform
• Send marketing communications (with your consent)
• Comply with legal obligations

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Payment Processing: Stripe (for payment processing and Connect payouts)
• Email Services: SMTP providers for transactional emails
• Business Verification: Companies House API for UK business verification
• Hosting and Infrastructure: Cloud service providers

4.2 Business Partners

We may share information with businesses when you place orders, including your contact details for order fulfillment.

4.3 Legal Requirements

We may disclose information if required by law or in response to valid legal requests.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest
• Secure password hashing (bcrypt)
• Regular security assessments and updates
• Access controls and authentication
• Secure payment processing through Stripe

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights Under GDPR

If you are located in the UK or EU, you have certain rights regarding your personal data:

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing of your data
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us at privacy@foodsaver.co.uk.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your session and authentication
• Remember your preferences
• Analyze Platform usage and performance
• Provide personalized content

You can control cookies through your browser settings. However, disabling cookies may affect Platform functionality.

8. Data Retention

We retain your personal information for as long as necessary to provide the Platform and fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When we no longer need your information, we will securely delete or anonymize it.

9. Children's Privacy

The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete that information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: privacy@foodsaver.co.uk
Address: FoodSaver, United Kingdom

For data protection inquiries, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK.